I reserved a 16′ Cube Van for today on Thursday.  Here’s pretty much what happened when I arrived to pick it up:

The guy at the counter said there was “nothing he could do”, and when I asked when the earliest they’d have a truck available was, he said “Thursday or Friday”.

I phoned up their customer service when I got home and they apologized and did say “We do have a confirmation of that reservation,” to which I responded “Yes, but you had no truck.”  He apologized again and said the place to talk to about that was the “counter” which meant the place I was just at who said “there’s nothing I can do.”  I demanded someone higher up that than, and he provided me with a manager’s number, which I phoned and got no answer at.

Screw you, National Car Rental.

Thankfully, Budget has an available truck which we’re going to get now.